Beginning on July 1, 1998, an additional prompt will be available on the Member Services Number to allow members to request a personalized provider directory. The Personalized Directory is a customized, up-to-date, seven page list of network health care providers which will be printed and mailed to your home upon request.

The directory is in a format similar to a standard directory. The provider information is determined from a single ZIP code furnished during the call. The directory can include primary care physicians, specialists, and hospitals located in that ZIP code or within a 30 mile radius.

When you call the toll-free member services number, you will be asked to enter your Social Security Number and your ZIP code. Your eligibility will be verified while you are on the phone, and your directory will be printed and mailed within 48 hours to the address in United HealthCare's system.